Terms of Service
Last updated: October 9, 2025
These Terms of Service ("Terms") govern your use of the GetFoodGlobal website and our B2B supply of Vietnam-sourced products re-exported via Dubai (UAE) to GCC and worldwide markets.
1. Use of Website
Content is provided for B2B informational purposes. By using the site, you agree not to misuse it or infringe any applicable laws.
2. Products & Specifications
Honey, rice, spices and nuts are supplied per agreed specifications, packaging and labeling. Certification set (e.g., HACCP, Halal on request) is stated in the offer or contract.
3. Orders, Incoterms & Pricing
Orders are accepted in writing. Unless agreed otherwise, Incoterms are FOB HCMC or CIF Dubai (Jebel Ali). Prices exclude duties/taxes at destination. CEPA advantages may apply when re-exporting via the UAE, subject to eligibility.
4. Delivery, Risk & Documents
Delivery times are estimates. Risk transfers per agreed Incoterms. Standard document set may include CI, PL, CoA, Phyto/Vet certificates, Certificate of Origin and any GCC labeling confirmations if applicable.
5. Quality & Claims
Any quality claim must be notified in writing with supporting evidence within the time window defined in the contract or, if absent, within 7 days from receipt. Our liability is limited to replacement or credit up to the invoiced value for the non-conforming part.
6. Compliance
Buyer is responsible for import permits, local compliance and regulatory approvals in the destination country.
7. Limitation of Liability
We are not liable for indirect, incidental or consequential damages, loss of profit, or business interruption.
8. Governing Law & Dispute Resolution
Unless otherwise agreed, these Terms are governed by the laws of the United Arab Emirates. Disputes shall be resolved by the competent courts in Dubai (UAE).
9. Contact
GetFoodGlobal, Jebel Ali Free Zone, Dubai, UAE ยท sales@getfoodglobal.com